FAQ

A:

Credit Bureau Cambodia is responsible for recording, keeping, and updating all records of all financial service clients in Cambodia. The information will be used by micro-finances and banks in order to evaluate the risk of giving client a loan by analyzing on the record of payment of the client. The better record a client has, the lower risk to give a loan to them. To sum up, if a client has a good credit record, it is easier for them to take a loan.

A:

• Age: 18 to 65 years old
• Have a good credit record and reputation
• Have regular income: can be a self-employed or employed

A:

It is hard to answer this question of how much you can take for now. We need to study your income, expense, and type of the property that you are going to buy or improve. However, for home loan we can inform you that you need at least 25% of total amount of the house you want to buy. The Home Improvement Loan, you can take full 100% of the amount of your plan. For office staff who are single boy/girlfriend, fiancé/fiancée and married couples, they could gain 100% of First Home Loan to buy their first home.

A:

You cannot take a loan for any purposes you wish unless you are an existing client of First Finance because the other top up loans are only offered to the clients who have already taken a home-related loan. You can top up the loan with no requirement to pay off the existing loan and the loan tenure is up to 10 years.

A:

A Home is very important for each family. The lost of home is almost like loosing of everything. Therefore, buying fire insurance will help you if you will ever face this tragedy. Nevertheless, First Finance helps to facilitate our clients in buying fire insurance.

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First Finance has four types of loans:

1. Home loan

A First Finance Home Loan provides an opportunity for low and middle-income families to own their first homes. They can borrow up to 85% of the home’s value to repay over a term of up to 20 years. This loan is offered at a competitive rate, and also allows the client to have up to 3 co-borrowers (siblings).

2. Home Improvement loan

A Home Improvement Loan is one of our main products, providing long-term financing solutions for those who want to construct a new house on pre-owned land or renovate an existing home. The client can get loan amounts of up to 100% of the total planned construction or renovation with long-term repayment of up to 20 years.

3. Land Loan

A Land Loan provides long-term financing solutions for those who purchase land for home construction. They can borrow up to 65% of the total cost and apply for repayment terms of up to 20 years.

4. Home Equity loan

A Home Equity Loan can be added to the existing housing finance product lines to help First Finance’s existing clients buy necessary household items and to extend or start a business. This loan allows clients to release the equity in their home in order to pursue financial opportunities. The client can apply for repayment terms of up to 10 years.

A:

You can either directly visit any of our branches or call us through our Hotline number (093 666635) to request for a loan. Our front line staff will ask you some personal information and direct you to the right Credit Consultant to consult with you on the loan you need.

You are also able to request a loan through our Facebook page or website from your smartphone.

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You can visit any of our branches. We have branches in Phnom Penh, Kampong Cham, Battambang, Siem Reap, Banteay Meanchey and Kampot. These branches also partly serve the provinces of Kandal, Takeo, Kep, Kampong Speu, Pailin, Oddar Meanchey, and Tboung Khmum.

A:

You can repay the First Finance loan through either Wing or True Money agents with free of charge by showing information on your client card.

If your loan is in US Dollar ($), you need to repay in US Dollar through below code number:

+Code number (Wing): 1120

+Code number (True Money): 1120

If your loan is in Riel, you need to repay in Riel through below code number:

+Code number (Wing): 1121

+Code number (True Money): 1120

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If you lost your First Finance client card, you can request our staff who is responsible for your loan to make a new card or you can directly go to our branch located nearby you to make the request.

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If you feel that you could not pay on time, you should contact our staff who is responsible for your loan as soon as possible at least one week before the repayment date in order to consult for an appropriate solution.

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If you feel that you could not pay on time, you should contact our staff who is responsible for your loan as soon as possible at least one week before the repayment date in order to consult for an appropriate solution.

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You are able to do partial repayment in any amount at any of your repayment schedule in the locking period (the first 3 to 5 years) of your loan tenure without penalty, but your remaining balance should not be​ less than 30% of your total loan principal. After the locking period, you can repay your loan principal in any amount without penalty.

However, if you want to pay off your loan during the locking period, you are required to notify First Finance three months in advance and you will be fined 3% of the remaining loan amount. If you pay off your loan after your locking period, you are also required to notify First Finance three months in advance, but you will not be fined any cents.

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First Finance is pleased to provide free consultation on ownership transfer of both hard and soft titles, selection of legal Borey and plot of lands. You can consult with our skillful staff through face-to-face or our Hotline: 093 6666 35

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You can get the top up loan by requesting to our staff who is responsible for your loan. Your request will be approved if you are capable to repay and fit with all conditions of the loan, especially if you have good payment history.

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You can contact our Hotline: 093 6666 35

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Client’s Right entitle customer to

1. Reject an offered product/service at any stage( base on condition and agreement)
2. Understand all features of product and services and conditions on loan agreement and mortgage contract before signature and thumbprint.
3. Receive loan contract, mortgage contract, and repayment schedule after loan disbursement.
4. Ask for fair treat with respect and without discrimination at any circumstance.
5. Know their own credential and privacy data if there will be used with third party.
6. Complaint on any product, service or process which is contrast with agreement.

Client’s Obligations

1. Keep all document provided by First Finance in safe place and convenience to use.
2. Provide real and trustable information
3. Follow all conditions in loan contract, mortgage contract and other documents related to loan.