Annual Staff Retreat

January 10th, 2020 @ Kampot

“Efficacy” was the keyword for the Annual First Finance Staff Retreat this year. In her remarks, First Finance’s CEO Chun Sothany concentrated on this word for all staff to absorb its meaning. “Efficacy is the ability to produce the desired/intended result,” she emphasized.  To get that, she requested all staff at all times to ask themselves the question, “are there any alternative ways so that I can do better than this?” before performing their work. In building this habit, they will achieve more for both their personal and company goals. During the event, best branches of the year and staff who have worked with First Finance for at least five years were recognized and received awards.

Lucky Draw Prize Winner

January 8th, 2020 @ Phnom Penh

First Finance continued to offer the Referral Program to its clients through which the client could have a chance to win a major prize when they refer our service to someone else. Yeu Channy, a garment worker, was the big prize winner of the Referral Program-Season 3, winning a Honda Dream Series 2020 motorbike from the referral program lucky draw. Yeu Channy said she found it hard to believe that she had won the big prize from the program when First Finance staff first informed her, but she was very happy when the motorbike was handed to her.

Sales Activation

October & November, 2019

Sales Activation is an activity of our direct marketing campaign to promote our products and services, and increase brand awareness. University students were engaged in this program through which they could gain their first practical work experience. Our marketing team cooperating with branch staff conducted two sales activations in Kampong Cham and Kampot in October and November 2019, respectively. The students received training on how to spread key messages and distribute promotional materials before they started to work on the sales activation activity.

Partner Exposure Visit

May 9th, 2019 @ Phnom Penh

First Finance welcomed an exposure visit of senior management members from Musoni Microfinance Limited based in Kenya. The purpose of the visit was to learn about the micro-mortgage lending procedure for low and middle-income Cambodian families. One full-day meeting was held with First Finance’s management team to gain deep understanding of the credit assessment procedure of clients who have no clear financial report. Also, the group learned about procedures in product design (home loan, land loan, home construction/improvement loan), consultation to clients on risks in buying/selling properties, and the process of loan application using tablets.

Property Rights Training

In the previous year, First Finance’s specialized staff received training in property rights from a trainer from the Ministry of Land Management, Urban Planning and Construction. This year our team delivered the course to relevant staff from all branches so that they can provide advice to clients about reducing risks in buying/selling properties. Specifically, the course was conducted to increase the knowledge of participants on property rights, how to check the type of property titles, and the procedure of transferring property ownership. Relevant staff who joined the training were Branch Managers, Credit Consultants, Client Relationship Officers, Property Valuation Officers, Underwriting Officers, Sales staff, Credit Admin Officers, and Customer Service Officers.

First Finance- the One Standard

Unity raises a team’s spirit and leads to success. That’s why First Finance sets the same standards to all branches – the Head Office, Posenchey, Russey Keo, Siem Reap, Battambang, Kampong Cham, and Banteay Meanchey. Our standards will build brand image, provide a better service to clients, as well as create a good and professional working environment for our staff. We all are well-equipped and ready to serve.

Contribution to our Community

We all live under the same sky and share the same planet. On December 10th 2016, as part of this belief, First Finance staff ran a two-day retreat in Kampot province to give back to the environment. Through the re-planting of mangrove trees in Teuk Chhou district First Finance hopes to be part of the redevelopment of the local eco-system and livelihoods.

Protecting our Customers

We love helping our clients into their first house. Now we need to help them protect this asset .In 2016, First Finance provided more than 100 First Extinguishers to new home owners. With translated instructions and diagrams we are helping our clients to keep their families, and asset, safe.

Showing our Staff Spirit

As First Finance continues to grow we also have to ensure we stay as a family. For this years’ annual workshop our slogan was ‘You are the reason we stand strong’. Through our reliance on each other to do the right thing, and to be there to help, we can all be better for ourselves and our clients. Though a serious event with lots of group work we also had a lot of fun that has helped us know each other better and build stronger ties.

National Participation

In March 2016 First Finance, as a member of the Cambodia Microfinance Association, participated in the Trade Fair that was hosted by the National Bank of Cambodia. The fair was part of the National Summit on the Development of Microfinance in Cambodia.

Water Festival

Water Festival in Cambodia is always a big celebration. This year, First Finance decided we would like to share the celebrations in Battambang. At our promotion booth we spent a lot of time talking with families abouth how to access their dream of owning a house and providing great opportunities through our games and lucky draw.

Thanking our Customers

At First Finance, we like to reward our clients who are leaving us. Paying of a mortgage is a great achievement and as such we like to personally honor these milestones. Through personalised messages from the CEO, the celebratory gift baskets, and vouchers for return clients, First Finance shows that we are proud to be a part of your achievement.

National Career Fair

Here at First Finance we are always on the look-out for new and dynamic staff. One of the places we like to find new staff is at the National Career Fair for new graduating students and other people looking for new opportunities. We are always so excited to see the calibre of new graduates and help them fulfil their dreams.